Delete your Medihorse account
The quickest way is from inside the app, and it takes about a minute. If you have lost access to your account and cannot get back in, we can do it for you instead.
Delete it yourself, straight away
Sign in, open Settings, then Account, then Delete account, and confirm. It happens straight away, with no email and no waiting.
Sign inAsk us to delete it
Write from the email address you registered with
We can only act on a request sent from that address, because it is how we know the account is yours.
The word delete in the subject or the first line.
If you no longer have that email address, tell us the name on the account and one ad or horse you posted.
We never ask for your password. To check who you are we reply from our support address to the address on the account, and nothing is deleted until you confirm.
- Your profile and sign-in
Your name, email address, profile picture and password are removed.
- Your ads and horses
Listings, photos, horse records and reminders are deleted.
- Saved items and reports
Saved professionals and livery yards, and lost-horse reports go too.
What happens after you write
- We reply to confirm
The answer goes to the email address on the account, so nobody else can start a deletion in your name.
- You confirm once
One reply is enough, and until it arrives the account stays exactly as it is.
- The account is deleted
Your account and what you posted are deleted. Our privacy policy lists what remains.
Deletion cannot be undone. Your ads, horses and reminders go with the account. Your horses' health timelines, including every vet record, are deleted with your account and can't be recovered. Records you wrote as a horse's vet stay on its timeline.